Cancellation, Returns & Refunds
Before ordering
Fresh food is time sensitive. The final checkout should clearly state the cancellation cut-off, which items are eligible for return, and the process for reporting an issue before you pay.
Cancellation
The design preview does not accept orders. For live orders, a cancellation request should be handled according to the stated order stage and cut-off. Any cancellation charge and its basis must be clearly displayed in advance and comply with applicable law.
Quality or order problems
If a delivered item is missing, damaged, incorrect or materially different from its description, contact support with your order number and photos promptly. The team should review the issue and offer an appropriate replacement, credit or refund in accordance with the final policy and applicable consumer rights.
Returns of perishable foods
Because food condition can change after delivery, the live policy should distinguish fresh perishables, unopened shelf-stable packs and chilled products. It should state which items can be collected and the handling conditions for each.
Refund processing
Any approved refund should be made to the original payment method where feasible. The final policy must state the review period, processing timeline, payment-provider delays, and how customers can track the outcome. No fixed timeline is asserted in this preview.
Customer rights
Nothing in the final policy should remove rights available under applicable consumer law. A confirmed support and grievance contact is needed before transactions go live.